What We Provide
Our fragrances are inspired by popular brands, offering customers a
high-quality, affordable alternative. It's important to note that we operate
independently from these original brands. We are in no way affiliated with the
mentioned brands.
We maintain affordability by eliminating
unnecessary packaging, advertising, and prestige pricing typical of designer
brands. This allows us to focus on the quality of the fragrance, delivering a
luxury scent at a fraction of the price.
Our fragrances are designed to be long-lasting,
similar to designer fragrances, and in some cases, even longer, depending on
the composition.
Our products undergo no animal testing
The longevity of the fragrance bottle depends
on your usage habits. On average, a 60ml bottle, used once a day, lasts
approximately 2 to 3 months.
You pay for the perfumes upfront. Orders over
$50 qualify for free shipping. You're welcome to test the full-size bottle and
return it if you don’t love the scent. Returns are free, and you can return any
perfume you don’t like within 30 days after shipping for a full refund. Please
note that shipping costs are not included in the refund for orders under $50.
You can also receive a refund for the Ginova Protection fee if your package has
not yet been shipped. However, once your package has been shipped, the
protection fee becomes non-refundable.
Returns
Returns are always free.
You can return any items that you don’t like within 30 days of delivery
and we will refund you the full price. Nevertheless, we don't refund the
shipping costs (if you order less than $50, otherwise it's free).
If you want to return or exchange your item/s, you can download your
free return label here , or you can either send us an email at help@ginova.com.
If you'd like to return or exchange your item/s, we can only process
this request once. So, you can return as many items as you'd like, but they
must be sent in the same return package (under one return label).
Please note that a picture of the item is required for a return to be
authorized (this step is included in the return request procedure).
First of all, you need to send the product back to us within 30 days of
shipping. We will use the shipping date on the tracking code as the starting
date for those 30 days. After this time, no returns will be accepted and we
will not be able to refund you.
You have 2 options:
- you can start the return process here.
- you can send an email to help@ginova.com so that we can help you out.
If you want to exchange your item/s, you can download your free return
label here or you can either send us an email
at help@ginova.com.
We can only process this request once. So, you can exchange as many
items as you'd like, but they must be sent in the same return package (under
one return label). Please note that a picture of the item is required for a
return to be authorized (this step is included in the return request
procedure).
IMPORTANT: The
exchange process is a one-time event and the exchange can not be returned.
We have great news for you! We’ve integrated Ginova Protection —a
package protection solution—to give our customers the best possible delivery
experience.
We do hope that never happens to you, but to be sure and stress-free,
you can now protect your order against loss, damage, or theft that may occur
during shipping by adding Ginova Protection at checkout.
If you add Ginova Protection to your order (with just a simple click at
checkout), you can easily file an issue for a lost, stolen, or damaged package.
The process is simple: you can report the issue at help@ginova.com, and we will
work with you to ensure you get the resolution you prefer: reorder or refund
within 1-2 business days.
If your package is marked as delivered (stolen): you can file a claim with us that can be approved
no earlier than 3 days and no later than 15 days from when it was marked
delivered.
If your package is damaged: you can file a claim with us for damaged items, attaching photos
of the package and item. You need to do that no later than 15 days from when
the package was marked delivered.
If the package is lost: you
can file a claim with us for a lost package that can be approved no earlier
than 7 days and no later than 40 days from the last update.
For more information, please refer to the section “Ginova
Protection - protect your order.”
If you decide not to add Ginova Protection:
If something happens with the package, please get in touch with us at help@ginova.com,
and we will work together to find a possible solution.
If you believe your package is lost, you need to file a report within
15-30 days of the tracking update. If you received a delivery confirmation but
didn't actually receive the package, you have 5-10 days from the delivery date
to file an issue. For damaged items, you have 7 days from the delivery date to
report the issue.
*In the improbable case you received a damaged/broken bottle when
contacting us, photos of the damaged items received are mandatory. A photo must
have the perfume bottle's name tag and spray nozzle visible.
If the address provided at the time of ordering is inaccurate or
incomplete, Ginova Protection will not cover the package. We highly advise
customers to double-check their shipping information before placing an order to
ensure timely and safe delivery of their package
Perfumes
We currently use
60ml glass spray bottles. It's the perfect size for your gym bag, purse, car or
whenever you need to freshen up!
We suggest applying your perfume to pulse
points like the neck, wrists, and behind the ears. Alternatively, you can
spritz the perfume in the air and walk through the mist to envelop yourself in
the scent. For additional tips, tricks, and application methods, please visit
our Blog section.
This is a normal phenomenon known as olfactory
fatigue, where your nose becomes desensitized to the scent after prolonged
exposure. Even though you may not be able to smell it, others around you can
still perceive the fragrance. Therefore, it's best to avoid over-applying the
scent.
Layering fragrances involves combining multiple
scents to create a unique and personalized aroma. This technique allows you to
experiment with different combinations of your favorite fragrances. For
detailed information and tips on how to layer fragrances effectively, please
visit our Blog section.
To preserve the quality of your perfumes, it's
best to store them in a cool, dark place and avoid exposing them to extreme
temperatures.
EDT and EDP are
abbreviations that indicate the concentration of aromatic compounds in a
perfume. In fine fragrances, the solvent is typically ethanol or a mix of water
and ethanol. However, there is considerable variation in how these types are
defined across various sources.
The concentration by percent/volume of perfume oil is as follows:
- Eau de Parfum (EdP): 15 - 25%
- Eau de Toilette (EdT): 5 - 15%
Diffusion refers to the way a perfume applied on your skin reaches the
ones around you. A good perfume diffusion is neither distracting or
overwhelming, for more information check out the related articles on
our Blog section.
We have a team dedicated to chatting about all
things fragrance. Email us at help@ginova.com for a
quick, personalized reply. Don’t worry—we check our email constantly.
Shipping
We ship anywhere in the Continental U.S.
Here’s how it works: you order, we process, then we ship.
Orders typically take 1-2 business days to
process. Orders placed after 12 pm ET are processed the next business day. All
orders are shipped from our warehouse in New York, so delivery times can vary
depending on your location, usually taking between 2 to 7 business days to
arrive. Please note that we only ship orders on weekdays, excluding weekends
and holidays.
Once you place an order, you’ll receive a
confirmation email. When your order is shipped, we'll send you another email
containing your tracking link so you can monitor its journey to you.
Shipping costs $9 if you order less than $50.
Shipping is free when you order over $50.
You can update your shipping address within
one hour of placing your order. After this time frame, we are unable to make
any changes due to the automated nature of our fulfillment process. If your
package has already been shipped, you can request a redirect, but this may
result in an additional fee from the carrier. Please note that Ginova is not
responsible for mis-delivered packages due to incorrect shipping addresses, and
we are unable to make address changes on our end.
If you need to change your shipping address
after placing an order, please contact USPS directly to facilitate your
request.
Our customer service department is
available from 10 AM to 5 PM EST, Monday to Friday. If you email us outside of
these hours, your request will be processed the following day.
It is only possible to cancel your order for about one hour after the
order is placed, if your order has not been fulfilled yet. However you can do
it only if you are contacting us during business hours (10 AM - 5 PM).
If you have any concern with your order, please contact us at help@ginova.com as
soon as possible.
In a few cases, the carrier takes 1-2 business days to register your
shipment status. If your tracking number isn’t updating or working, please get
in touch with us via help@ginova.com, and we will investigate.
While we are not responsible for lost, held, or damaged packages, we
still want you to have the best experience with us. If you have concerns,
please contact us at help@ginova.com to explain your situation and we’ll
do our best to resolve any issues.
Ginova Protection - protect your order.
a) Marked As
Delivered
Issues can be approved no earlier than 3 days and
no later than 15 days from when it was marked delivered.
b) Stuck In
Transit (Lost)
Issues can be approved no earlier than 7 days and
no later than 30 days from the last update (US)
c) Damaged
File issues for damaged items with photos of the package and item
(required) no later than 15
days from when it was marked delivered.
*If the address provided at the time of ordering is
inaccurate or incomplete, Ginova Protection will not cover the package. We
highly advise customers to double-check their shipping information before
placing an order to ensure timely and safe delivery of their package
You can receive a refund for the Ginova Protection fee if
your package has not yet been shipped. However, please note that once your
package has been shipped, the protection fee becomes non-refundable.
Yes! When you ensure your orders with Ginova Protection, stolen items
are eligible for reorders or refunds.
Refunds: When refunding an item, Ginova Protection covers the shipping
costs and taxes, if the case.
Replacements: Ginova Protection will replace the items, but please note
that items can only be replaced depending on in-stock availability. All
replacements have Protection added for free!
*Ginova protection Fee will not be refunded
after product is shipped.
General shipping, tracking, and issues questions.
You Can track your order here. If you have issues tracking your package, please contact us at help@ginova.com,
and we’ll gladly look into it.
Add Ginova Protection at checkout to protect your order against loss or
theft.
When you add Ginova Protection, you can easily file an issue for a lost,
stolen, or damaged package.
Filing a case will be reviewed for a reorder or refund within 1-2
business days.
To protect your order against damage that occurred during shipping, add Ginova
Protection at checkout.
When you add Ginova Protection at checkout, you can easily file an issue
for a lost, stolen, or damaged package. When you file a case, it will be
reviewed for approval for a reorder or refund within 1-2 business days.
If your order has defects or you suspect it was damaged during
manufacturing, please get in touch with us at (help@ginova.com), and we will be
happy to work with you to remedy the situation.
Send us an email at help@ginova.com with your order number and your name
and we'll get back to you as soon as possible.